Faq

We strive to respond to all emergency service calls as quickly as possible. Typically, we can have a technician at your location within a few hours of your call.

While not all HVAC emergencies can be prevented, regular maintenance can help catch potential issues before they become serious problems.

Yes, we offer 24/7 emergency services to ensure that we’re available when you need us most.

If your HVAC system is more than 10 years old, it might be time to consider an upgrade. Other signs that you might need an upgrade include frequent repairs, increasing energy bills, inconsistent temperatures, or if your system uses R-22 Freon, which is being phased out.

HVAC system upgrades refer to the process of improving your existing HVAC system by installing new technologies or replacing outdated parts. This could include adding a smart thermostat, installing UV lighting systems, or even upgrading the entire AC unit.

HVAC maintenance involves routine inspections, cleaning, and servicing of your heating, ventilation, and air conditioning (HVAC) system to keep it running efficiently and prevent breakdowns.

A typical HVAC maintenance visit includes checking system controls, cleaning and adjusting blower components, inspecting gas connections, checking the thermostat, cleaning or replacing air filters, and inspecting all parts for potential issues.

Yes, all our system upgrades come with a comprehensive warranty. The exact length and terms of the warranty depend on the specific upgrade.

It’s recommended to have your HVAC system serviced at least once a year. However, for optimal performance, it’s best to have your air conditioning serviced in the spring and your heating system serviced in the fall.

Upgrading your HVAC system can save you up to 20% on heating and cooling costs. The exact savings will depend on the specific upgrades and the condition of your current system.

The length of time for a system upgrade can vary depending on the type of upgrade. Simple upgrades like installing a smart thermostat can be done in a few hours, while more complex upgrades like installing a new AC unit can take a day or more.

While there are some small maintenance tasks you can perform yourself, such as changing the air filter, most tasks should be left to a professional to ensure they are done correctly and safely.

The warranty is tied to the service location and is not transferable if you move to a new location.

Yes, the warranty covers both the parts we use and our workmanship. If a part we installed fails within the warranty period, we will replace it at no cost to you.

Yes, all our services come with a 1-year guarantee for your peace of mind. This ensures that you receive high-quality, reliable services every time.

Yes, we regularly offer discounts and special offers. Please check our website or contact us directly for the latest deals.

The cost of AC repair varies depending on the complexity of the issue. We recommend getting a free inspection first so we can provide an accurate quote. Visit our AC Repair page for more information.

You can use the “Get Estimate” function on our website to get a quick estimate of the service you need. For a more accurate quote, please schedule a free inspection.

Yes, we offer comprehensive maintenance packages for commercial properties to ensure your HVAC system runs efficiently and effectively all year round.

Yes, at Pure-Air, we understand that HVAC issues can arise at any time. That’s why we offer 24/7 services for your convenience.

Absolutely, our team is experienced in handling HVAC installations of all sizes, from single units to complete systems for large commercial properties.

Our Certified HVAC Technicians offer a wide range of services, including AC installation, repair, and maintenance, air duct cleaning, improving indoor air quality, installing UV lighting systems, and setting up smart thermostat systems.

A Certified HVAC Technician is a professional who has received certification from a recognized institution or body, affirming their skills and knowledge in handling HVAC systems, including installation, repair, and maintenance.

Yes, all our technicians at Pure-Air are certified. They have undergone rigorous training and assessment to ensure they provide the highest quality of service.

Look for a reputable company that has a history of satisfied customers, uses specialized equipment, follows industry standards, and provides a detailed estimate before work begins. At Pure-Air, we pride ourselves on providing top-notch service in all these areas.

After cleaning, regular filter changes and system inspections can help keep your ducts clean. If you notice a change in air quality, or if it’s been a few years since your last cleaning, it may be time for another service.

Air duct cleaning is the process of removing dust, mold, and other contaminants from your heating and cooling system’s ductwork. It’s important for maintaining indoor air quality, system efficiency, and overall HVAC longevity.

The process typically involves using specialized tools to remove debris in your ducts. We then use a high-powered vacuum to clean away the loosened debris. In some cases, we may recommend applying a sanitizer to the ducts to kill any remaining bacteria or mold.

It’s generally recommended to have your air ducts cleaned every 3-5 years. However, the frequency can depend on various factors, such as whether you have pets, if anyone in your home has allergies, and the overall air quality in your area.

The cost of air duct cleaning can vary based on the size of your HVAC system, the condition of your ducts, and other factors. For a detailed quote, please contact us directly.

The time it takes to clean air ducts can vary based on the size of your home and the condition of your ducts. Typically, it can take anywhere from 2 to 4 hours.

Regular maintenance is crucial for keeping your new AC system running efficiently. This typically includes changing or cleaning the filters regularly, cleaning the outdoor unit, and having regular professional check-ups.

The AC installation process typically involves several steps, including choosing the right system for your needs, preparing the installation area, installing the unit, connecting it to the ductwork and electrical system, and testing the system to ensure it’s operating properly.

The cost of installing a new AC unit can vary widely based on the type of system, the complexity of the installation, and other factors. For a detailed quote, please contact us directly.

The time it takes to install an AC unit can vary based on several factors, including the type of unit, the complexity of the installation, and whether any additional work (like ductwork modifications) is required. Typically, it can take anywhere from a few hours to a full day.

Choosing the right AC system depends on various factors, including the size of your home, your cooling needs, your budget, and your energy efficiency goals. Our team at Pure-Air can help guide you through the process of choosing the right system for your specific needs.

It’s not recommended to install your own AC unit unless you have the necessary skills and experience. Incorrect installation can cause numerous problems, including reduced system efficiency and lifespan, increased breakdowns, and even safety risks.

AC units can make noise for several reasons including loose parts, motor issues, or if it needs a good clean. If your AC is making unusual noises, it’s best to get it checked by a professional.

Water leakage from an AC unit can be due to several issues such as a clogged condensate drain line, rusted drain pan, or a dirty air filter. It’s important to have it checked by a professional as soon as possible to avoid further issues.

This decision often depends on factors such as the age of the unit, the cost of repairs, and the unit’s overall performance. In general, if your AC is over 10 years old and requires expensive repairs, it may be more cost-effective to replace it. For a detailed assessment, consider consulting with our professionals.

When you call Pure-Air for an AC repair, you can expect prompt service from our certified technicians. We will inspect your system, diagnose the problem, and provide you with a comprehensive repair plan. Our goal is to get your AC running smoothly as quickly and efficiently as possible.

If your AC unit is leaking water, it’s important to turn off the system to prevent further water damage and contact a professional to identify and fix the problem.

There are a few common reasons why an AC unit might freeze up, such as low refrigerant levels, poor airflow due to a dirty air filter, or a malfunctioning blower motor. If your AC unit is freezing up, it’s crucial to get it checked by a professional as soon as possible to prevent further damage.

Some common signs that your AC might need repairs include if it’s not cooling your home adequately, making strange noises, emitting unpleasant odors, or if you notice higher than usual energy bills.

The duration of an AC repair can vary depending on the severity of the problem. However, most repairs can be completed in a few hours. Our technicians strive to perform repairs efficiently without compromising on the quality of work.

Regular maintenance of your AC unit can prevent water leaks. This includes cleaning or replacing the air filter regularly, cleaning the condensate drain line, and ensuring the unit is correctly installed.